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App problems

Andrew4254
Explorer

‎30-12-2023 05:11 PM

How many problems are there with this app. I am a new user and everytime I try to log on it tells me to set up a PIN number even though I've set one up on my previous visit. I'm now trying to see my bill because I've been overcharged and want to know why. I tried sending a message to EE but got no reply. The only time I've seen any commemt from them is from my original review of the app and that was the usual trite reply they send to everyone about making sure I have the latest version.

 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-12-2023 06:36 PM

@Andrew4254   If you keep logging out the app you’ll have to set up a new pin each time.  Just close the app then you’ll enter your pin to enter the app.  

To see your bill you just click view your bill and then click see your see your plan & devices then click see details and then scroll to the bottom and download the bill.  You will see all of your bill breakdown including and out of allowance charges if you have any. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Andrew4254
Explorer

‎30-12-2023 07:11 PM

Thanks for that. In a few words you've given me more that EE did when I first asked them about PIN numbers. 
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