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Live chat not available

almellora
Investigator
Investigator

‎30-12-2023 12:28 PM

Hi, my live chat option has been gone since I linked my broadband account and I have no idea how to get it back and ideas?

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎30-12-2023 12:41 PM

@almellora , it should be within the EE App and is only available when someone is not busy on the phone.

Is there anything we can help you with here in the community?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
almellora
Investigator
Investigator
In response to Schockwave

‎30-12-2023 01:34 PM

It’s not shown up for weeks, I was just trying to see if I could switch my upcoming change to go sim only and instead do a phone upgrade 

0 Helpful
Leanne_T
EE Community Support Team
In response to almellora

‎30-12-2023 01:55 PM

Hi @almellora 

Thanks for coming here. 

To see if this is possible and discuss your options you would need to call us on 150 and the team will be happy to help. 

Leanne 🙂

0 Helpful