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Weare8

Ria1984
Investigator
Investigator

‎26-08-2022 09:04 PM

Saw in rewards in the update EE app that you can sign up to Weare8 and earn money off your phone bill, 

 

conpleted sign up - checked, checked and checked some more but will not link through to my EE app!! 

no matter what I do it still says sign up incomplete so any advice, help or update would be appreciated 

8 REPLIES 8
Leanne_T
EE Community Support Team

‎27-08-2022 07:28 AM

Hi @Ria1984

Thanks for coming to the community. 

Have you received an email to complete the sign up? 

If not, could you check your junk/spam email folders? 

Leanne 🙂

0 Helpful
Ria1984
Investigator
Investigator
In response to Leanne_T

‎27-08-2022 08:08 AM

I have completed sign up and even completed multiple video and earned my first credits

 

like everyone else who also seems to have posted on here with the same issue we have all done everything our end but is is not pulling through to the EE app

i spoke to your support team last night via chat and they all confirmed it is a known issue that EE are trying to arrange a fix for 

Leanne_T
EE Community Support Team
In response to Ria1984

‎27-08-2022 08:10 AM

Thanks for coming back to me and letting me know this is being looked into @Ria1984

Have a lovely weekend. 

Leanne 🙂

0 Helpful
CatB91
Visitor
In response to Leanne_T

‎30-09-2022 05:59 PM

Good afternoon, 

I have the exact same issue like @Ria1984. 

I did the same thing, I have completed sign up and even completed multiple videos and earned my first credits as well. I'm finished everything on my end but still not pulling through to the MyEE app. 

 

Could someone please look into this? 

Thank you in advance.

0 Helpful
Leanne_T
EE Community Support Team
In response to CatB91

‎30-09-2022 06:10 PM

Hi @CatB91

Thanks for coming here. 

If you give us a call on 150, the team will be able to get this looked into further for you. 

Leanne.

0 Helpful
Ria1984
Investigator
Investigator
In response to CatB91

‎02-10-2022 08:33 AM

Since I posted this I have also received my first credits and applied it to my EE BILL in the hopes that is would force it to pull through and finally connect everything together but no joy as it’s still saying sign up incomplete on the EE app

personally iv had the Weare8 app for well over a month now so I find it disappointing that the issue is still not resolved,

0 Helpful
Ria1984
Investigator
Investigator
In response to Leanne_T

‎02-10-2022 08:35 AM

Leanne this is exactly what I done as I was advised the same, the team told me it’s an ongoing known issue that the was working to resolve over month ago which is still not fixed 

0 Helpful
Christopher_G
EE Community Support Team
In response to CatB91

‎02-10-2022 09:53 AM

Thanks @Ria1984

Glad to hear that you got your credit and that this is being investigated.

Hopefully it's sorted soon.

Chris

0 Helpful