Upgrade not working

[Sammmyyyyyt]

The upgrade button has not worked properly for months now. Have tried almost everything. So many people have mentioned it and nothing has been done.

[Christopher_G]

Hi @Sammmyyyyyt

Welcome to the community.

What happens when you try to upgrade? Have you tried on a different device or browser?

Chris

[mellym87]

I'm having the same issue - upgrade link takes you to the shop, and then the upgrade option on the shop front page is a dead button with no embedded hyperlink!

I have tried on my phone, and two different PCs so it is not a browser, cache or cookie issue.

I called 150 and they cannot honour the online offer that I want.....This is really shoddy service EE as the website has been broken for over a month!

[Leanne_T]

Hi there @mellym87

Thanks for coming here. 

Is the upgrade offer one you have seen online or had a text message with the offer? 

Did our customer care team run through some troubleshooting for your My EE account? 

Leanne 🙂

[Claire182]

I have the same issue today 

I have two phones due upgrade 

it seems to have let me update one but the other one takes me so far then says 

sorry! We couldn’t find that page ..?

was going to call but wait time is over 20 mins any ideas ?

[Christopher_G]

Hi @Claire182

Have you tried doing this on a different device or browser?

Chris

[Claire182]

Hi yes I’ve tried to order the upgrade online today using my mobile & tablet , same message each time , would rather not call as wait time is so long ?

Sent from my iPhone

[Christopher_G]

It could be your only option at the moment, with it not working online, @Claire182.

Unless you live near an EE store?

Sorry for the inconvenience.

Chris