We’re having trouble linking your products

[John-73]

No billing details or info of my numbers on app or web. I can log in, but linking a device when I have 4 months left seems odd.

has the app changed tried update same issue.

[HolmPC1]

I've had the same problem for a year now, no help from EE at all despite several hours on the phone. I can't view my bills or do anything on the account online. I was promised that they wouldn't charge me for paper bills while I have this issue, but theyve charged for that on my latest bill, which I can't see online! It's ludicrous, I've never had customer service this bad. 

[Ali_A]

Hi @John-73 

Have you previously registered using an alternative email address, which your details may be connected to? 

If not, please try Linking your EE products to your EE ID again and let us know how you get on. 

Ali 

[John-73]

No same email last 8 years did buy a new phone and was logged on with new device until this week both numbers 🤷‍♂️.

J

[Ali_A]

@John-73 

There is no reason for previous details to have been removed if you were simply taking a new phone with the same mobile/bill account number.

Have you been able to re-link your details to your online account? 

Ali