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[JazzyWeston]

Hi,

I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.

Any ideas?

Thanks

[meself1]

Just to add my two cents' worth, I too have been getting this issue ever since I joined EE over a year ago. I mean, I have *never* been able to log into the site without an error message.

[joelhender]

I’m still getting this error. Any sign of fixes yet? Customer services “couldn’t see anything wrong with my account”

[Peter_W]

Good afternoon @joelhender.

Welcome to the EE Community!

Could you please describe the exact error that you're seeing for me?

Also do you see the same if you try logging in to the browser version of your account?

Peter

[joelhender]

I get through the log on screens to a message that says ‘Sorry, there seems to be a problem’ ‘Sorry, we’re having a little difficulty right now’. 
This happens on web browser and in the app. I’ve tried deleting the app, restarting my phone, and nothing works. Customer services can’t see anything wrong with my account and say it ‘should work’. 

[Peter_W]

Thanks @joelhender.

Is it as soon as you log in that you get this error, or only when visiting certain pages?
Peter

[joelhender]

As soon as I log on

[Peter_W]

Thanks for confirming that @joelhender.

If you're getting this as soon as you log in, then there's definitely something not quite right with things. 

Has this worked for you in the past? Could you possibly have registered with a different email address and this is what your details are paired to?

Peter

[joelhender]

Hi Peter,

Yes this has worked for the past 3 or so years, with the same log on details, nothing changed as far as I was aware, other than I can’t log on and view my bills and share data etc. 

[Peter_W]

Cheers @joelhender.

I appreciate you've mentioned calling up and a member of our team saying nothing looked out of the ordinary, but it definitely sounds like this needs a bit of further investigation. 

If you get in touch with us on 150 from your EE mobile and follow the options towards mobile tech support, they'll be able to run through all the necessary checks, and then if needs be raise a ticket for further investigation.

Peter

[joelhender]

Hi,

So I have done this and apparently they are forwarding it to IT