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[JazzyWeston]

Hi,

I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.

Any ideas?

Thanks

[Peter_W]

Thanks for calling up and flagging that @joelhender.

Sometimes this can take a few days to investigate if it's something in the background, but I'm confident our team will be able to help you get this resolved.

Peter

[Josemanuel1983]

I’ve also had this issue for over a month now. I’ve been with EE for over 10 years and I’ve never had this problem before. I’ve spoken with customer services twice now and no one has been able to find anything wrong with my account. I’m not sure what to do at this point 😞

[Josemanuel1983]

I decided to call them again after being encouraged by some messages here, and it now looks like my issue has finally been escalated. Apparently, I had two accounts (although I’ve ever only used one email with EE) and they need to merge them. Hopefully, my issue should be solved within a week. Fingers crossed!

[Leanne_T]

Hi @Josemanuel1983 

Thanks for coming to the community and letting us know 🙂

I am pleased to read this is being looked into for you and should be resolved in a week, please keep us updated with how you get on. 

Leanne. 

[Josemanuel1983]

So it’s been now over a week after my last conversation with customer services and the issue has not been solved. I still get the same error. I’ll try calling EE again (for the third time!), but I’m seriously considering switching to GiffGaff after over 10 years with EE ☹️

[MisterBL]

Another user here experiencing the same problem.

I just received a new phone and transferred the apps over. The EE app was working on old phone. As soon as I set up new phone, I got this problem. I cannot access on old phone or the web site now. Clearly an issue with EE's system here and needs wider investigation.

[Josemanuel1983]

I’ve just been on the phone with them (for the third time this month)  and they’ve just told me it’s an ongoing issue and can’t do anything but wait. I then asked if I could get sent my invoice via email, as I can’t even see my invoices, and they said that’s not possible, so they wanted to charge me £2.5 for sending me a paper invoice. Unbelievable. I have been trying to get my PAC number to transfer my number to GiffGaff, and now you have to call them for that! It used to be much easier,  via SMS. I’m so disappointed.

[jlayfield]

Same here  - tried everything, spoke to agents but nothing fixed.  This is really frustrating

[joelhender]

I would get used to that.... Theyll never fix it and wont let you cancel
your contracts early.

--
Joel

[Josemanuel1983]

I just wanted to let you guys know that someone from EE called me today and asked me to try to log in and I am happy to report that the issue has finally been solved! Better late than never I guess 😅