Verification link won’t send to my email

[alice2273]

When registering my ee account and linking my device which is just a sim, the verification link will not send to my email and I have checked junk mail and have tried this 20 times over and still can’t receive the emails so cannot get into my account. Please help 

[Chris_B]

@alice2273  Is this via the app or online ?  If it’s via the app try it online. 

[alice2273]

Hi, both online and the app is the same unfortunately

[Leanne_T]

Hi there @alice2273 

Thanks for coming here 🙂

Are you using a personal email or work email address? 

Could you check deleted emails just in case? 

Leanne 🙂

[alice2273]

Hi, I am using a personal email, I have checked all inboxes including deleted and junk and the verification email does not arrive no matter what I do

[Leanne_T · Accepted solution]

Thanks for checking for me @alice2273 

In this case, please give us a call on 150 and the team will help you set up the EE account 🙂

Leanne.