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Data gifting unavailable

Eve0
Visitor

Is anyone else having data gifting problems this morning? I have plenty of data to gift but keep receiving an error message 

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Hi @GiWong 

Can you try and gift the data using your EE account online, does this work for you? 

If not, please call us and the team will help you gift the data 🙂

Leanne.

View solution in original post

5 REPLIES 5
Debbie_G
EE Community Support Team

Hey @Eve0.

Welcome to the community.

Are you trying to gift data via the app or My EE online?

What error message do you see when trying to gift data?

Debbie 🙂

GiWong
Explorer

I am experiencing the same problem. I can’t gift data to my hubby and he is now running out of data. After the app is updated, it sucks. 

Leanne_T
EE Community Support Team

Morning @GiWong 

I am sorry you are unable to gift data.

If you log into your EE account online, do you have the option to gift data? 

Are the two devices on the same account that you want to gift data between?

Leanne 🙂

 

Yes, I would like to gift 100GB to the other number. Thanks.

Kind regards,
Gigi
Leanne_T
EE Community Support Team

Hi @GiWong 

Can you try and gift the data using your EE account online, does this work for you? 

If not, please call us and the team will help you gift the data 🙂

Leanne.