The EE Community

Just so you know, we’re unable to let you upgrade or get another phone yet

Good morning,I am a fairly new EE customer and recently moved my wife's number over to EE. I now wish to move my number to EE but whenever I go to the SIM only page I get "Just so you know, we’re unable to let you upgrade or get another phone yet".Wh...

Website is shockingly bad

The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.Looking at upgrading but if they can't get the web page to w...

tracking

my order is not tracking

financial difficulties

i need to speak to someone i cant get anyone on the phones, sitting for ages at a time is there an easyer way to sort stuff out? 

TWO ROUTERS LATER AND STILL NO INTERNET

Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...

Ee gamecard pc game pass

I got a free ee gamecard with an ordered product I then used the card to order 2x 3 month pc game pass i got email confirmation for both orders but no redemption code so no way of activating my game pass I was wondering how long it takes to get said ...

Link to bills is not working when logged onto EE website

I need to download the June 2024 bill.  However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen.  Has anyone else come across this problem?

I want to buy a SIM free Google pixel 9a & pay installments it won't let me

Mobile internet dropping out

I think there's something wrong with the closest tower to Yelverton Road, Coventry.I usually have no issues but starting Tuesday, the Internet keeps dropping out at random.Has anyone had these issues recently?