Verfified ID

[Lucas1712]

 Hello, do anyone know how i can solve it ? I tried everything 

[Northerner]

Hi @Lucas1712 

There is no account access on these forums.

Not sure what you want us to say becase it worked for me so I can only assume you're not following the process correctly and as a result your identity cannot be verified.

Try again later as suggested. 

Thanks 

[Debbie_G · Accepted solution]

Hi @Lucas1712.

Thanks for coming to the community.

Sorry to hear you're having trouble verifying your ID.

You can find more information on our Verified ID Help page, which explains the verification process and what to do if you're having difficulties completing it.

If you're still unable to verify your ID after following the guidance, please get in touch with our customer support team, who'll be able to advise further.

Debbie

[Janiceghahrema]

You’re definitely not the only one! It’s not just the EE app — the whole EE experience seems to be going downhill. I actually cancelled my family plan with them today because when I tried to log into the app, it told me my billing details didn’t match. How does that even happen when I’m the actual account holder and have been paying the bills for 4 SIMs and phones for over 2 years? 

The app is constantly failing to show devices, linking accounts doesn’t work, and trying to get through to an actual human feels impossible. For a company like EE, this is honestly pathetic service. They’ve clearly upgraded the app without properly fixing the basics, and it’s making something that should be simple unnecessarily stressful. Absolutely terrible customer experience.