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Unable to view bills in app or web

hadn130
Investigator
Investigator

‎12-08-2022 08:20 AM

I don’t have the option to view my bills or payments either in the app or on web. Anyone else having the same issue?

51 REPLIES 51
Dion_seg123
Visitor

‎03-05-2023 04:20 AM

Yes mine is the same 

James_B
EE Community Manager
EE Community Manager
In response to Dion_seg123

‎03-05-2023 07:42 AM

Hi @Dion_seg123,

Welcome to the EE Community. 🙂

What problems are you having when trying to view your bill?

James

Bubbleroc
Visitor

‎16-05-2023 12:53 PM

I have either similar or same issue.

I log into my account it tells me I pay monthly, however there is no way of viewing an actual bill of what I pay monthly, or what extra 57p or other is for.

I have used the 150 number which is quick to let me know if I have gone beyond what they consider fair usage, will tell me over basic direct debit charges, but  then tells me to log in to see my bills- it is like being on some cyclic merry-go-round with no answers.

The internet chat is so laborious and takes an hour to do what could be done in 10 minutes.

I think it must be frustrating for the staff too.though they are always pleasant when one gets to chat online or speak real time (except for one who just sounded over caffeinated or on amphetamines)

 

it really is not very good. 

Leanne_T
EE Community Support Team
In response to Bubbleroc

‎16-05-2023 01:20 PM

Hi @Bubbleroc 

Thanks for coming here. 

Are you logging into your My EE account online? 

If so, do you have a Menu, then Bills and Payments option? 

Leanne 🙂

0 Helpful
Saul5
Investigator
Investigator
In response to Leanne_T

‎18-05-2023 05:21 PM

Leopold Saul Loewer.I seem to have resolved the issue. It appears to have been a problem of nomenclature, a lack of consistency in that department!Regards,Leopold.
0 Helpful
pellumbkastrati
Visitor

‎01-09-2023 11:57 AM

yes

 

Leanne_T
EE Community Support Team
In response to pellumbkastrati

‎01-09-2023 12:42 PM

Hi @pellumbkastrati 

Do you have a query we can help you with? 

Leanne 🙂

Philip4946
Explorer
In response to Leanne_T

‎01-09-2023 12:48 PM

I am also having the same problem. I can't log in. I don't get any memu, other than asking me to link my device. When I do that, it comes up with an error message!

I'm just going round in circles.

EE is taking money from my bank but I have not either received or seen the bill!

Philip4946
Explorer

‎01-09-2023 12:50 PM

Me too!

Leanne_T
EE Community Support Team
In response to Philip4946

‎01-09-2023 01:24 PM

Hi @Philip4946 

Do you have a new pay monthly account? 

Have you had an EE account previously and using the same email address? 

Leanne 🙂