Unable to view bills in app or web

[hadn130]

I don’t have the option to view my bills or payments either in the app or on web. Anyone else having the same issue?

[chrisjones10000]

I also have this issue - I get errors on both app and web (see screenshots). My account used to be a company one, then a personal one and now payg. Something has got screwed up…

So I have to top up via sms like it’s 1998 as luckily I have a card attached to my account still.

Keep meaning to make a new account and pac the number over but it’s a faff.

would be lovely if someone from ee could fix it 🙂

 

 

[James_B]

Hi @chrisjones10000,

If you get in touch on 150, a member of the team will be able to delete your old pay monthly registration so you can register your pay as you account from scratch.

James

[Drill]

I have been unable to view my bills on EE app or on website.

This has been the case since moving from Plusnet well over 6 months ago.

Have spoken to many EE people on phone but absolutely no solutions offered.

Am considering raising the matter with OFCOM.

It’s simply not good enough. EE seem quite happy to take our money and try to sell more items but seem incapable of sorting this out. Greedy but lazy.

Anybody solved this problem?

[Leanne_T]

Hi there @Drill 

I am sorry to hear this. 

Do you have a mobile or broadband account? 

What happens when you try and view the bills? 

Leanne. 

[Drill]

It’s a Mobile account previously held at Plusnet.

Message says:

”We can’t load your billing information right now. We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.”

It’s been like that for over 6 months. Spoken to three or four EE people who have been unable to sort it out.

EE have been completely useless over this. Plusnet were great.

[Leanne_T]

I am very sorry to hear this @hadn130 

Have our tech guides raised a support ticket to get this looked into? 

Leanne.

[Drill]

Tech guides have raised a support ticket to get this looked into at least twice…….

No result whatsoever.

[Leanne_T]

I see @Drill 

Once the team have an update on the support ticket, they will let you know. 

You can text BILL to 150 for information on the bill. 

Leanne.

[Drill]

This is what usually happens but thanks anyway.

[Paul480]

I hav

e the same problem can't view my broadband account on the ee app. I can view my mobile bill but not my broadband having to ring up to check my balance most inconvenient. What is the solution?