Community Activity

Hybrid Connect, Signal is 3 red bars No SIM

Hi there, I just connected by hybrid connect box to my router, the centre ring is Aqua so is successfully paired with the router. However the signal bars are all red, When logging into the admin console it states that there is no signal and the statu...

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Hy

Hi everyone, I was wondering if anyone else has experienced issues with the spend cap on their account. I’ve been with EE for a year now and currently have three Flex Pay contracts, all paid on time with no missed or late payments. I recently tried t...

Buy iPhone16e

I’d like to buy new iPhone and I’m a BT customer with EE Smart Hub. my mobile number is +********** with O2 net work Pay as you Go, 1 month roll over contract. PLEASE ADVISE! Thanks   [mod edit: removed personal details from the forum]

Araya55 by Explorer
  • 17 Views
  • 3 replies
  • 0 Helpful

Resolved! Safe Search won"t turn on

Hi - can someone from EE technical support please help me with this. I can't be the only customer experiencing this problem. Anyone else out there having the same problem? "Safe search" blocks all the porn sites & probably lots more dodgy stuff that ...

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PF15 by Investigator
  • 125 Views
  • 6 replies
  • 0 Helpful

Coverage in Wednesbury

Update: 10 June 2025 Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and sta...

Leanne_T by EE Community Support Team
  • 8543 Views
  • 69 replies
  • 28 Helpful

Resolved! Can’t set up WiFi controls in the app

EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works

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CJMH by Valued Contributor
  • 75 Views
  • 4 replies
  • 1 Helpful

Smart Hub Plus SH31B Router Firmware changelog

Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...

monitorcurve by Established Contributor
  • 3494 Views
  • 16 replies
  • 20 Helpful

Mobile phone ee

Hi my mobile phone will not allow me to calls or texts. Saying no network available. Everything else seems to work. I've tried restarting phone and sim card.