Unable to "log me in" but I'm already logged in

[Riconline]

Hi Everyone, 

I'm trying to look for sim only data deals that are on a monthly roll over and upon selecting the "log in to see deals" option as I'm an EE customer already, I get taken to the login screen, enter my details only to get a yellow banner with an error saying "Unfortunately we were unable to log you in", but I'm already logged in! How many areas or times do I need to be logged in or log myself in? I keep getting redirected between the app and the browser version of the website and can't get to these "deals". 

Can someone help?

Thanks!

Eric

[Katie_B]

Hello @Riconline. 

Welcome to the community. 

Since your post yesterday afternoon have you been able to log in to your My EE and not see this error?

Katie

[Nick239]

It's still doing it now a year later.. it hasn't been fixed its still broken, the techs ate lazy and the sub par way these problems are approached is a joke to customer service.. I never had these problems as a BT customer and cannot wait to get away from EE