Unable to login to the ee website to see account information

[sc19999]

I am unable to access the website to get invoices. I have reset the password successfully but access is still showing an error on the website.

[Leanne_T]

Hi @sc19999 

I am sorry, if you have a broadband account, you would need to call us on 0330 123 1105 to get this looked into.

Leanne.

[sc19999]

I called and according to the person who answered the website has been down for 2 weeks!!!! Surely this is a reason for EE to put some information onto the landing page so that people know. Also it would help if they gave a target date to fix the issues.

[Leanne_T]

Hi @sc19999 

Did the agent advise if there was a support ticket raised for the error message you are receiving when logging into your account? 

Leanne.

[Kaylou97]

Yea I’m having trouble logging in and accessing my account online and also the app isn’t loading either. I hope this can get sorted quickly so I can sort my account out when needed. 

[sc19999]

No, they emailed me the invoices. It def needs a support ticket given the broader issues with the website and that this has been ongoing for two weeks.

[James_B]

Hi @sc19999,

The EE app and website are currently up and running.

What happens when you try to log in?

James

[James_B]

Hi @Kaylou97,

Are you using the latest version of the app?

James

[sc19999]

I receive this message:

There seems to be a problem...

Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.

(10-060)

[sc19999]

The customer service operator told me clearly that the website has been down for two weeks.

[Mod edit: Please do not post employee email addresses in this public forum. Thanks]

[James_B]

Hi @sc19999,

There isn't an outage with the EE app or website at the moment so the advisor you spoke to may have been referring to an issue affected your individual account.

Do you see the same issue in the EE app and ee.co.uk?

James