Unable to login to the ee website to see account information

[sc19999]

I am unable to access the website to get invoices. I have reset the password successfully but access is still showing an error on the website.

[Leanne_T]

Hi @sc19999 

Thanks for coming here. 

Can you access bills using the EE app? 

What error message shows online when you log in? 

Leanne 🙂

[sc19999]

It says 

There seems to be a problem...
Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE.

(10-060)

[sc19999]

I am at a complete loss, having tried for days to login and contact EE.

[Leanne_T]

Thanks @sc19999 

Have you tried clearing cookies and cache and opening a new web browser to log into your EE account? 

Leanne.

[sc19999]

Yes several times.

[sc19999]

 Is there no live chat for customers?

[Leanne_T]

Thanks for trying @sc19999 

You can contact us using the message us option on the Contact us about your mobile phone (ee.co.uk) page and the team will get this looked into for you. Or, please call us on 150 🙂

Leanne.

[sc19999]

I would call, except that I resent paying extra for a call that relates to EE's failures. The service failure continues without resolution and yet when I am required to make payment of the bill there is no room for failure.

The matter relates to broadband and not mobile phone, thankfully I don't have an EE mobile.

[sc19999]

 I am looking forward to changing provider.