Unable to login to EE App from Samsung

[PhilGalvin]

I set up my EE account on my Mac and created a password and also a Passkey.

Also two factor authentication.

I can access it on my iPhone on the app.

I downloaded it to my wife's Samsung and cannot login there.

It always goes back to the login option.

I have tried using the passkey on my iPhone option via Scanning the image, but that does not work, There is not the option to use the password, I have tried deleting the passkey, but that is not an available option. Assistance valued please!!

[Lesley_W · Accepted solution]

Hi @PhilGalvin 

Welcome to our community.

Thanks for reaching out about this, I'd recommend speaking with our technical team who can access your account and see what's going on and take steps to resolve it. 

Let us know how you get on. 

Lesley