Unable to login, stuck on white screen

[Ibrahem96]

I have been unable to use the app for about 3 weeks now and everytike I try to login the app would show me the EE logo and a little yellow spinning circle. Endless, no issues with my Internet no issues with my phone. 

The new update works, just when I put my email and password it would then process toa white page, and it is empty nothing there. 

Page url starts with auth.ee.co.uk

Not sure why this is happening, uninstalling the app and reinstalling it doesn't help, accessing My EE on the Web on my phone and laptop is fine. 

Phone is Xiaomi mi 11

Android 12

 

[Ibrahem96 · Accepted solution]

Issue resolved, problem was the browser, I had installed bromite and to fix it I reinstalled chrome and then it worked fine.

I am able to access the app again. 

[Jon_K]

Thanks for letting us know you got sorted, @Ibrahem96 🙂