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iPhone 16

Millymoo1811
Visitor

‎16-11-2025 01:18 AM

Unable to track my device order (iPhone 16 white) as it just says “timed out “ 

unable to see my order on the EE App as well and have had a confirmation email to say it’s been ordered.

any help/advice?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎16-11-2025 01:36 PM

Hi @Millymoo1811 

If the tracking is not working then you'll need to speak to EE CS on 150.

Download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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