Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log into the EE App.

Kyl3
Investigator
Investigator

‎01-09-2024 12:33 PM - last edited on ‎01-09-2024 02:05 PM by

Same issue here. I can’t login to my app. I can log in online but can’t access my bill. 

0 Helpful
3 REPLIES 3
Kyl3
Investigator
Investigator

‎01-09-2024 12:34 PM

Same issue here. I can’t login to my app. I can log in online but can’t access my bill. 

0 Helpful
Kyl3
Investigator
Investigator
In response to Kyl3

‎01-09-2024 03:50 PM

I can’t log in on the app but can log in online, but can’t view my usage or bills online it just says unavailable 

0 Helpful
Peter_W
EE Community Support Team

‎03-09-2024 10:01 AM

Hey there @Kyl3 

Welcome to the EE Community!

We don't have access to customer accounts via this forum to check, but if you can log in but unable to see your bill, it definitely makes sense for us to check how your account is set up at our end and make sure this is all as it should be.

If you get in touch with our customer care team, they can run through security with you and ensure we get this investigated.

Peter

0 Helpful