Unable to log in - error 2005

[michaelberts]

I keep getting this error when logging in, trying to retrieve an invoice, it's been going on for days now. Any ideas?

[Leanne_T]

Hi @click71 

We have no account access on the community to check the status of your EE account and run through the troubleshooting steps needed to resolve this for you. 

Please call our mobile guides when you get the chance and they can get this looked into for you. 

Leanne. 

[AJF369]

Same problem here! Does anyone know how to solve it? Without having to call 150? Clearly this is a broader issue and not something related to the single accounts.

[Leanne_T]

Hi @AJF369 

Thanks for coming here. 

Do you get the same message when you log into your EE account online and the app? 

Have you recently joined EE? 

Leanne 🙂

[click71]

I did. Spent a long time on 150, only to be told they're not sure and then put on on hold for a minute. When someone answered it was the  upgrade team!

[Leanne_T]

I am sorry to hear this @click71 

If you can call us again, the team can run checks for your EE account and see what is needed to get this resolved. 

Leanne.

[click71]

So, repeat what I did last time and expect a different result?

[Leanne_T]

If the guide you spoke to has transferred the call and this error is still showing it would need investigated @click71 

Please select technical support when you call 🙂

Leanne.

[Kthomson71]

I've already done all this and got through to technical services to log the fault and I'm still waiting for a solution. Seriously questioning why I should stay with EE. 

[Chris_B]

@Kthomson71  Have you requested an account reset when you called ?   

[Kthomson71]

No, I didn't know that this was a thing. Technical support never suggested it. 

I've tried everything else, so might as well give it a try. 

The app has been nonfunctioning for me for month now. Web via pc is the same.