Unable to log in - error 2005

[michaelberts]

I keep getting this error when logging in, trying to retrieve an invoice, it's been going on for days now. Any ideas?

[Ian208]

Hi Katie 

This is on your website. I have tried various web browsers but getting the error as above. 

Regards

Ian

[Katie_B]

Thanks for confirming @Ian208. 

Do you have access to the EE app? if yes, could you please try logging in. 

Katie

[Ian208]

Hi Katie 

I have tried but getting the below error. 

Regards

Ian

[Katie_B]

Thanks for trying @Ian208. 

Please give us a call on 150 so our technical care team can look into this further. 

Katie

[1233456]

Why do we have to call, can you not get your IT to fix the website?

[Katie_B]

Hi @1233456. 

We have no account access here on the community.

The technical care team can raise a ticket to get this investigated. 

Katie

[DJFontanna]

I've had this issue for months now, very annoying!  If you need to download a bill, register on https://mobilemanager.ee.co.uk/ and it serves up a limted interface to your account, but I have been able to download bill that way.

[click71]

I am also getting the same issue with the website and the APP. EE? Any resolution? This is ridiculous to keep batting it bac to each individual. Something must be wrong your end?

[Leanne_T]

Hi @click71 

If you are experiencing this error, you would need to report this to our mobile guides by calling 150. They can run detailed troubleshooting and open a support ticket to get this looked into in more detail if needed. 

Leanne.

[click71]

Um. Why is it my problem? It obviously does not work. Now you want me to speak to a call centre!