EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Myee app

How can they update the my ee app but yet no one has not even seen that when you try and up load your bill information it don’t even work this is what am trying to say little things like this we should know and also detect not tryn be rude but I am j...

Resolved! Help

I have a zero spend cap on my contract phone do anybody know how to remove it as I’m in Spain and currently can’t use my data or my contract plan

Re: Can’t get on my ee and can’t find my phone number what is going on

Still can’t find my EE

Trouble upgrading online

Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I...

Can't remove item from basket

I'd like to become an EE customer but I can't currently because I've added an item to my basket by mistake and can't remove it. There is nowhere on the basket page to do so. I chose one SIM then changed my mind and chose another, only when I continue...

Data refresh bug in new EE app.

The new EE app shows the wrong date for when monthly data refreshes. Mine refreshes on the 11th of each month. Instead of saying that it now says data refreshed on the xxth Nov 23 where xx is actually the number of days until 11th of Nov. someone sim...

App not showing data, minutes or texts

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no...

Upgrade

Why "upgrade" tab is not working. Last 5 days I'm trying and it says " something went wrong. Try again"

Resolved! Data reset date on first page of the app is incorrect

Since the app updated the data reset date on the front page has been wrong - on mine it currently says it will reset on 4 October, even though it is 23 October. Just making you aware incase nobody had mentioned it!

Resolved! Online Chat Function

Hi,Does the Online Chat function ever become available, I need to chat to an agent online, but never seem to be able to see the chat function available?