Summer Sale not available for existing customer (blank page)

MikaLondon
Investigator
Investigator

It's been over a week now I try to purchase and add a new SIM deal as an existing client. All I have is a black listing page.
Having read the number of issues about the online shop, how on earth a such a large Telco not able to see and fix those kind of problems? The online user experience should be straight forward but it's so broken and puts you off. 

Went to a physical shop instead because I need the SIM before going on holidays (never, mind eSim option is not even offered) and they were quite sarcastic because the pricing is web only. they shouldn't be called EE shop for me if there is a disconnect on offers. Waste time, car park money and felt insulted.

 

12 REPLIES 12
Chris_B
EE Community Star
EE Community Star

@MikaLondon EE shops can not offer what might be only available online.     As for the summer sale that you can not access have you tried clearing your device browser history and cookies ?  I have no issue getting access to these. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Re: As for the summer sale that you can not access have you tried clearing your device browser history and cookies ?

I work in IT, and it’s definitely not a browser caching issue. The offers appear as a non-logged user, yes. If you try to log in to benefit the extra discount as an existing customer, it’s not working.
This issue is also appearing in the mobile app.
And in addition, why would you ask me to log in again if I have already logged in? This is not a first in EE CX. Make the user journey flow we are in 2024. Stop pasting generic answers, grab your QA engineers by the ears and go investigate the issues.
Christopher_G
EE Community Support Team

Hi @MikaLondon 

I've tested this too and can see the Summer Sale SIM only options. Are you able to try doing this on another device or browser to see if the issue still occurs please?

Could you try this SIM Only link too?

If the issue still occurs, it may be worth having a chat with our Mobile Care team so they can check to see if this is an issue with your account.

Chris

Hi Chris,

The technical issues are still there. I changed devices, did cache clearing and this is also the same in your EE Mobile App
The online shopping experience is awful. I cannot self-service properly as a logged user or existing customer.
Nothing persist in the background, it's asking you to re-log and re-log and tick a toggle for existing customer... why?

I managed to get someone from Customer Support that sorted me out.
Fortunately, you have a good mobile infrastructure or I'll be gone already.


 

James_B
EE Community Manager
EE Community Manager

Hi @MikaLondon,

I'm sorry to hear you're having problems managing your account online. This isn't expected behaviour.

As @Christopher_G mentioned, we weren't able to replicate this issue so it could be a problem unique to your account.

Our Technical Support Team will be happy to raise a support ticket if you get in touch on 150.

Thanks

James

Im having the same issues, and it persists on my phone, laptop and iPad, so 3 very different devices. I want to upgrade 2 numbers with new phones, and the contracts were up 8 months ago at least. Its very frustrating. I can see phones whole not logged in, but the moment I log in, anything I click loops back to https://ee.co.uk/what-do-you-want-to-do-today 

Katie_B
EE Community Support Team

Hi @TracyAF

Thanks for trying different devices. 

Please follow the advice previously provided and give us a call. 

Our support team will be able to look into this further for you. 

Katie

wedgberto
Contributor
Contributor

There are several posts on this forum related to this issue with existing customers being redirected to a bogus page on the ee website when trying to buy something (I really don't understand why this is not being taken seriously).

In the absence of EE seeming to care about this, I have done some research in the hope that my findings will help the team responsible for the website resolve the issue.

wedgberto_2-1721486821901.png

 

It starts with being directed to this URL by the "Log in for saving" buttons: https://ee.co.uk/shop/mobile/add-sim-only-deals 

After lots of HTTP negotiations, the web server redirects the browser to https://ee.co.uk/what-do-you-want-to-do-today when https://ee.co.uk/signin-saf responds with a HTTP 303 with location header "/what-do-you-want-to-do-today" which is a blank page with only the EE header and footer like this:

wedgberto_1-1721486524485.png

My conclusion is that the web server has processed my login and decided that I should be directed to https://ee.co.uk/what-do-you-want-to-do-today. This may be the correct URL and maybe it works for most existing customers, but those of us reporting this issue either should not be being redirected to it, or the page is just not working correctly for us.

The web developers should be able to figure out what is going on. I am available for hire if they need help, bless them. If this info does make its way to the dev team, maybe this error message from the chrome developer tools console might help:

Refused to load the image '<URL>' because it violates the following Content Security Policy directive: "default-src 'self' 'unsafe-eval' 'unsafe-hashes' 'unsafe-inline' data: blob: google-analytics.com static.isitetv.com pixel-config.reddit.com login.microsoftonline.com paa-reporting-advertising.amazon *.paa-reporting-advertising.amazon s.pinimg.com ct.pinterest.com reevoo.com tyviso.com t.co *.cloudfront.net wmstatic.global.ssl.fastly.net s.salecycle.com <URL> *.tags.tiqcdn.com <URL> api.braintreegateway.com cdn.jsdelivr.net <URL> amazon-adsystem.com *.online-metrix.net <URL> <URL> consent.trustarc.com update.adblock360.org the.sciencebehindecommerce.com edge.adobedc.net *.paypal.com usersync.gumgum.com client-analytics.braintreegateway.com *.twitter.com <URL> ad.360yield.com d169-54-eu-west-2.api.decibelinsight.net google.com imp2.nowinteract.com gstatic.com <URL> <URL> client-api.arkoselabs.com eb2.3lift.com <URL> *.smartadserver.com <URL> snap.licdn.com static3.avast.com adobedtm.com <URL> *.idomoo.com <URL> sync.lemmatechnologies.com js.smct.co tiktok.com *.sentry.io cloudfront.net <URL> jadserve.postrelease.com e1.emxdgt.com public-prod-dspcookiematching.dmxleo.com dmx.districtm.io *.google-analytics.com u.4dex.io *.ee.co.uk acs.revolut.com 3dsecure.zen.com <URL> sofia.trustx.org alb.reddit.com *.liveperson.net ws.sessioncam.com smartadserver.com ajax.googleapis.com lh3.ggpht.com openx.net smct.co decibelinsight.net 3dsportal.ecustomerpayments.com *.casalemedia.com ads.betweendigital.com <URL> <URL> ws.cs.1worldsync.com *.smct.io collection.decibelinsight.net <URL> lpsnmedia.net i.ytimg.com <URL> *.microsoft.com plugin.ucads.ucweb.com p294588.clksite.com at.alicdn.com zr.ee.co.uk vkanalytics.net c.cnzz.com ee-tagging.s3.amazonaws.com ee.real-digital.co.uk liveperson.net twitter.com facebook.com bt-verify.arkoselabs.com everesttech.net app.wizdom.ai ee-outage.s3.amazonaws.com channel-cards-html.lloydsbankinggroup.com fonts.googleapis.com <URL> firehose.eu-west-1.amazonaws.com ee-dtp-static.s3.amazonaws.com tags.tiqcdn.com authorize.omniture.com nebula-cdn.kampyle.com sprinklr.com doubleclick.net *.smct.co <URL> <URL> cdn.decibelinsight.net <URL> sync.bfmio.com portal.decibel.com cdn.studentbeans.com <URL> social.hotukdeals.com liveper.sn plugin.monotote.com <URL> a.optmnstr.com criteo.com <URL> cdn.scite.ai *.google.com sitecatalyst.omniture.com vip.timezonedb.com api.uniqodo.com btbsecure.business.bt.com static.queue-it.net ee-datacalc.s3.amazonaws.com analytics.google.com cdn.nowinteract.com secure.quantserve.com *.alicdn.com sc-static.net scp.kampyle.com akamaihd.net insights.uniqodo.com smct.io *.googleadservices.com thisisdax.com ms-cookie-sync.presage.io verify.monzo.com *.algolianet.com *.omtrdc.net bt-api.arkoselabs.com *.cdn.jsdelivr.net idomoo.com medallia.eu youtube-nocookie.com s.pubmine.com secure5.arcot.com events.smct.co authentication.cardinalcommerce.com unpkg.com *.criteo.net ls.smct.io fonts.gstatic.com btsecurepayments.bt.com gdata.youtube.com cloudiq.com googlesyndication.com api.experianaperture.io *.everesttech.net ads.avct.cloud rialto-gms.s3.amazonaws.com track.adform.net cdn.walkme.com sentry.io *.lpsnmedia.net liveengage.com *.thisisdax.com ee-uk-ppf.wm-staging.com <URL> use.typekit.net *.doubleclick.net rtb.gumgum.com vimeo.com payments.braintree-api.com pixel.tapad.com <URL> gjtrack.ucweb.com *.demdex.net snapchat.com <URL> <URL> *.akamaihd.net bat.bing.com <URL> dispatcher.adxcore.com t.paypal.com <URL> cdn.honey.io *.facebook.net production-3d-device-assets.s3-eu-west-1.amazonaws.com eeretailapp.co.uk googleadservices.com *.cloudiq.com *.lijit.com <URL> *.openx.net *.googlesyndication.com bt-token.ecustomersupport.com builder.adobedemo.com *.opendns.com tyviso.fra1.cdn.digitaloceanspaces.com ep.smct.co algolianet.com *.tyviso.com secure4.arcot.com <URL> code.jquery.com match.sharethrough.com *.uniqodo.com *.2o7.net microsoft.com c.s-microsoft.com ss-analytics.ee.co.uk <URL> *.reevoo.com resources.digital-cloud-uk.medallia.eu cdn.syndication.twimg.com <URL> track.uniqodo.com contextual.media.net tracking.audio.thisisdax.com accounts.studentbeans.com uniqodo.com <URL> <URL> opendns.com udc-neb.kampyle.com lpcdn.lpsnmedia.net <URL> *.adobedtm.com snappcm-dev.com cdn.cs.1worldsync.com simage2.pubmatic.com i.salecycle.com cdn.co-buying.com <URL> *.youtube-nocookie.com assets.revlifter.io <URL> s.ytimg.com cdn.smct.co md-scp.kampyle.com connect.studentbeans.com 3dsecure.bnpparibas.pl acs2.swedbank.se algolia.net ipb.smct.co *.insights.algolia.io/ <URL> *.pinterest.com *.googleapis.com *.promotionx.io <URL> api.greenadblocker.com bh.contextweb.com ping.pdst.fm *.uqd.io sync.teads.tv api.opmnstr.com accdn.lpsnmedia.net bt.canto.global acs3.mpts.modirum.com assets.adobedtm.com ee.co.uk casalemedia.com consent-pref.trustarc.com <URL> <URL> eefinance.co.uk production-3d-device-assets.s3.eu-west-1.amazonaws.com region1.google-analytics.com *.criteo.com fonts.smct.io *.bidswitch.net secure7.arcot.com *.snapchat.com mp.4dex.io pinterest.com contentsquare.net <URL> ads-twitter.com googleapis.com <URL> *.amazon-adsystem.com <URL> sync.search.spotxchange.com *.tiktok.com liveperson.com *.algolia.net translate.google.com online-metrix.net cdnjs.cloudflare.com adservice.google.com *.gstatic.com prf.hn insights.algolia.io/ liveengage.net <URL> demdex.net 15gifts-public-assets.s3.amazonaws.com gateway.zscalerone.net region1.analytics.google.com promotionx.io partners.tremorhub.com engagement.uniqodo.com criteo.net <URL> js.smct.io ee.15gifts.com ee.cloud-iq.com snappcm.com ads.avocet.io adservice.google.co.uk <URL> *.sprinklr.com <URL> px.ads.linkedin.com cognito-identity.eu-west-1.amazonaws.com facebook.net <URL> p0.mycdn.co cdn.smct.io *.facebook.com *.ads-twitter.com <URL> assets.queue-it.net df0b7f32-3ds.sibs.ro prod-browsext.pricesearcher.com saltcdn2.instagram.com sync.go.sonobi.com uqd.io <URL> onetag-sys.com *.eefinance.co.uk api.home.bt.com <URL> <URL> cpm.convergeselect.net cb2d09ce-3ds.sibs.ro eeuk.queueit.net omtrdc.net *.contentsquare.net". Note that 'img-src' was not explicitly set, so 'default-src' is used as a fallback.

Another observation - navigating to https://ee.co.uk/what-do-you-want-to-do-today by typing it into the browser address bar gets a 302 response redirecting to https://ee.co.uk/ 

andys265
Explorer

I know this is an old thread now, but just adding a comment to say I'm having the same issue.