Still can't link accounts

[richfletch123]

After moving from BT to EE and having 2 mobile accounts as well I still can't link my accounts. I have called several times to be told there is an internal problem and even that my Email address at EE was listed incorrectly. 2 weeks on and still can't do it so can't even see my EE phone bill! Very frustrating! Please help...

[Leanne_T]

Morning @richfletch123 

I am very sorry to hear you are unable to link the accounts and view your bill. 

To get an update on your EE account linking issue you have reported, please get back in touch with our mobile guides on 150. They can get this investigated for you and see if there is an update. 

Leanne.

[iainfontaine]

I'm experiencing the same issue and this answer is just not helpful in the slightest

[Linzi_H]

Hi @iainfontaine 

I'm really disappointed to hear you're having some issues accessing your services online, and I know you'll be keen to get this sorted out.

As we have no access to your account here, please contact us directly so we can work out the best next steps.

Thanks so much,

Linzi 

[Plecer]

Me too. Just moved broadband from BT and Sim only from Sky. All I want to do is to see both my payments on one page on app!!!  Come on EE!!!

I’ve had a shop try twice and 3 online techies. All tell me it’s sorted! Never is. Totally fed up with EEs after sales already

[Ali_A]

Hi @Plecer 

Welcome to the EE Community. 

It would be worth contacting Customer Service once more to follow up and let the technical team know their previous attempt wasn't successful, so they can raise a ticket for this if necessary. 

Ali

 

[jonholmzee]

Leanne T. Your teams online are useless. They also have no idea what to do to solve this. Again another useless response. 

[0verit1]

I have now called three times and spent over three hours on the phone with EE and been assured each time that my accounts will be connected and all three times they haven't been. I can only see one account and not the others. Is there nothing that can be done to connect them? I wish I hadn't switched from BT it's been a complete nightmare. 

[0verit1]

Linzi_H that contact us page that you have sent a link to only takes people to the number to call that I have now called three times and all three times I've had no luck at all. It's absolutely hopeless. What is the point in having people working in your call centres that can't do their jobs? No offence to them, but clearly you have a broken system, so there is little point in directing all of us to a page that is not helping us. They are trying their best obviously and tell me each time that the accounts are now all connected and in a couple of days I'll be able to log in and see all my details online and when I log in I'm back to only being able to see one account.

[Linzi_H]

Hi @0verit1 

I'm so sorry to hear you're no further forward with being able to see all of your services under one login online, and I appreciate being on the phone with us so much will be frustrating. 

Our team should absolutely be able to resolve this for you, but if they cannot do so on the call, they should raise a ticket for further investigation or reach out to the relevant team to discuss the next steps.

What has our team advised since you last spoke with them?

Or since last speaking with them again, has nothing else changed and you're at a bit of a loss on what to do next?

Linzi