Regretting migrating to EE

[happycustomer]

Went to phone today as its been a few weeks and my account still not working, can't use live chat as the app also does not log in, today I thought well I have to phone now and join queues for hours then I get this message on the website

"We're having trouble connecting calls to our contact centre teams. Please try calling later.
We're aware of the problem and should have it fixed soon. We're sorry for any inconvenience caused."

The craziest thing is I want to be able to migrate my o2 number to EE , but is it worth it if I can't access anything, the actual service side of things I have no issue, but I suppose the only thing I can do is move away since I can't renew/upgrade/change/buy anything.

I get things go wrong but having no online way of support seems crazy, kind of wish I checked this before moving, my phone isn't that reliable with o2 and don't fancy being randomly cut off after being on hold for ages either.

Seen a few posts now about EE accounts not working and the only way to contact is to phone, I was with BT for years and never had these kinds of issues, I did look at moving back to BT but somehow they are not providing full fibre in my area despite me having full fibre installed with them earlier this year!

I did have someone on the forum ask for some details and seemed to forward it on but heard nothing back since 😞

If we go instore is there anything they can do? It feels a waste of a trip just to go to a store and be told to phone up for support.

If this is a bigger problem is there any kind of status link or ETA to getting it fixed? I'm quite happy with the speeds and the reliability of the product, just the account side is my issue.

[happycustomer]

I get the error unable to show your profile, please try again later, and then if I try again, I just get the word BLOCKED in capitals trying to access either via phone browser, desktop browser (multiple machines) app. 

[happycustomer · Accepted solution]

Just updated my post, tried creating  a new EE account with another email I have, linked the account and now I can access my bill via the app but still getting the text "BLOCKED" when trying to access it online or change anything.

Hoping it will resolve itself by tomorrow!

[Peter_W]

Good morning @happycustomer, thanks for taking the time to update on this. 

We don't have direct access to accounts via these forums to check the status of what exactly is showing here, but it definitely would make sense to double check which logins are associated with your account. 

Stores are limited in the support they're able to provide, but if you're unable to call up from home they can get you connected to our customer care team. 

The quickest way to get this all checked will definitely be to give us a ring though, I'm confident you should be able to get through now, and they'll be able to check this and help set up the switch of the number from O2 should you wish too. 

Peter