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Reactivate account

Cyrus3225
Visitor

‎05-11-2024 11:20 PM

Hi I haven't used MY EE account for a while and I can't receive or make calls, nor am I able to call 150. Please help.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-11-2024 11:27 PM

How long's a "while"?

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
mkcomputing
Established Contributor
Established Contributor

‎06-11-2024 12:50 PM

If "a while" is a lo g while, then EE is likely to reuse the number. You can't get it back. It happpened here.

Can you call the phone from  elsewhere and get a response?

0 Helpful