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Re: Why do I not get the online chat option?

Yazminthomsonn
Visitor

Hello Claire how do I speak to a live agent on the phone please 

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @Yazminthomsonn 

Welcome to the community.

You can find the numbers to call our customer service guides from either an EE mobile or any other phone on our Contact EE page.

When you call you can choose option 1 to receive a text with the options to speak to someone, or choose option 2 to go through the automated menus and hear the options.

If you have a pay monthly mobile contract, you can also reach our team by chat in the EE app. 

When in the app choose Help, then scroll to the bottom of the page to select Talk to us and then Message Us.

Michael

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1 REPLY 1
Michael_D
EE Community Support Team

Hi @Yazminthomsonn 

Welcome to the community.

You can find the numbers to call our customer service guides from either an EE mobile or any other phone on our Contact EE page.

When you call you can choose option 1 to receive a text with the options to speak to someone, or choose option 2 to go through the automated menus and hear the options.

If you have a pay monthly mobile contract, you can also reach our team by chat in the EE app. 

When in the app choose Help, then scroll to the bottom of the page to select Talk to us and then Message Us.

Michael