Online / EE App Upgrade button does not work

[DrStrut]

I'm getting the same issue. I have been with EE since 2010. I'd like to upgrade but I'm just getting the dead button. Could you please fix. It seems to have been going on for years.

[Leanne_T]

Hi @DrStrut 

Thanks for coming back here. 

Have you tried another web browser? 

Do you get an error message when selecting upgrade? 

Leanne.

[DrStrut]

Thank you for your kind response. 

Yes - I’ve tired Safari, Chrome and Edge. All to no avail. 

[Leanne_T]

Thanks for the quick reply @DrStrut 

Can you access all other menus within the EE account until you select upgrade? 

Leanne.

[DrStrut]

Yes. It’s only the upgrade button that doesn’t work.

[Leanne_T]

Thanks @DrStrut 

In this case, please call us on 150 our mobile guides will get the account looked into and help you with the upgrade 🙂

Leanne.

[DrStrut]

Such a pain.

[DrStrut]

I finally found some time at the end of the week to call ... 45 minute wait on the line to upgrade apparently! I know it would be a pain.

[DrStrut]

I still haven’t updated my handset. I just want to keep the features of my sim only plan but with a new handset as the current one that I’ve had for about 5 years has started to get glitchy. 

I don’t want to wait for 45 mins. Why can’t I do this online at my convenience 😤

[Christopher_G]

Hi @DrStrut 

I'm not sure why this is happening, but it could be related to your account or eligibility. It will need someone to take a look at your account. You could pop into your nearest store, if it's easier than calling.

Chris