Cannot view plans and data usage on myEE app

[Lunepilot]

Only just signed up to EE from Giff gaff, and have to say for a big company your app is atrocious. Just hoping your service is better. I can’t find anything to do with my account or usage on the app it just wants to sell me something.

[James_B]

Welcome to the EE Community, @Lunepilot 🙂

Did you link your mobile number when setting up the app?

James

[Lunepilot · Accepted solution]

Yes I did. I’ve now solved the problem by deleting and re downloading the app. All appears ok, but unnecessary faff to use the app.

[James_B]

Thanks for the update, @Lunepilot 

I'm glad the reinstall fixed it. 🙂

James