The EE Community

I too have been billed for calls to this number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did ...

Roaming

I am in Bosnia, I have had zone 1 added to my contract after EE failed to provide me with what they sold me in June. I was told it is active on my account but when my pass that I purchased ran out I then had no data- I had to buy another data pass to...

Netflix Premium upgrade not wanted

Every month I have been sent an email saying thanks for your order of upgrading your Netflix subscription to premium......I do not use Netflix and this is the third consecutive month it has happened . After several phone calls got recredited, now at ...

EE account

Broadband customerI have broadband customer,I want to link the device for checking the bill, but the app need to account no we have not received the Order Confirmation email to find the account. Please advise?

I've returned the router but i cant find my proof of posting

Pretty much as it says in the title.Also, I didn't have the router thats being asked for? I had a BT router, it wasn't a home hub 2 but thats what they want me to return.Never having had one in the 5 years I was with BT I'm a bit anxious I'm going to...

July Hold Music

Hey! Any idea what your hold music is for your sales team? Had a really good bop taking a contract out earlier but can’t find the track ahah

EE TV Freezing when switching to Sky Q

If I switch to my Sky Q after watching  EE Tv  my EE Tv box freezes and has to be switched off at the plug to stop it. When I power it up it goes back to factory set up which deletes all my recordings and programming. If I switch the EE Tv off using ...

Bill

I can’t see the bill in the app

Re: I want to change my network from Lebara to EE. How can I start

Hi, I am also in a sim plan and want to switch from Lebara to EE. I got my PAC number from Lebara and tried to register it with my 2 year old contract sim number(now esim). I tried to find answers everywhere but no answer is up to the point. So, my q...