Re: App not showing remaining data
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13-05-2025 07:44 PM
Well, still doesn’t work for me, when will EE address this problem?
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14-05-2025 12:02 PM - edited 14-05-2025 12:03 PM
If the text system is working and the website is getting there as well, I'd recommend giving our tech guides another call @Russ54
They'll be able to run through a diagnostic on the error you are seeing on the app, and if needed get a ticket raised with our back office teams to look at it further.
Michael
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14-05-2025 08:45 AM
Hi @Russ54
Thanks for coming to the community.
Are you seeing an error when you try to view your data?
Is it the same on both the EE app and the website?
Have you spoken with our technical guides to have a ticket raised?
Michael
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14-05-2025 11:08 AM
Sent from Russ's iPhone
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14-05-2025 11:17 AM
Thanks @Russ54
It shouldn't matter on the plan that you have. Does texting AL to 150 send you a text back with the allowances?
Have you tried to delete the app and make sure it is on the latest version?
Michael
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14-05-2025 11:25 AM
Look forward to your thoughts, cheers Russ
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Sent from Russ's iPhone
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14-05-2025 12:02 PM - edited 14-05-2025 12:03 PM
If the text system is working and the website is getting there as well, I'd recommend giving our tech guides another call @Russ54
They'll be able to run through a diagnostic on the error you are seeing on the app, and if needed get a ticket raised with our back office teams to look at it further.
Michael
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14-05-2025 12:22 PM
Sent from Russ's iPhone
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21-05-2025 08:51 AM
Hi, this might be a very long shot but when I was getting the 'somethings gone wrong' error message on the app for years, it was because I was logging into an email I thought I had changed my account to - but I hadn't. So I was essentially always looking at this account that wasn't linked to my - or any - sim, so I was getting that error message.
When I did eventually login in using the right email (I found out by talking to a someone on the help chat and they told me what email they had on file) the app was working as should.
Again, super long shot and might not be relevant but that was my experience with that error message, and maybe it can help you.
Declan
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21-05-2025 08:59 AM
Sent from Russ's iPhone

- Unable to gift data in EE app and website
- Contract ends but phone loan still live for another year in Contracts & Billing
- Keeping the PAYG sim active while not making calls or sending texts in Pay as you go
- Phone will be disconnected due to inactivity in Pay as you go
- Unable to access bills or remaining minutes/data. in Contracts & Billing