Random Notification

[Shazza731]

Hi can anyone help I have a random notification on my EE app when it’s closed and I don’t know what it is? I’ve deleted and reinstalled the app yet it’s still there ??? 

[Shazza731]

 hi thanks for the reply I’m on an iPhone 15 pro 

[Leanne_T]

Morning @Shazza731 

Thanks for coming to the community 🙂

Have you recently messaged our chat teams using the EE app? 

If you go into the EE app settings, select Profile, Settings and Permissions do you have Push notifications turned on? 

Leanne.

[Patt1]

I have the same issue with my EE app on iPhone 15 iOS 17.5.1 since I used the chat function yesterday & did all the trouble shooting tips mentioned above that didn't help. The only way round this was to turn off badges for the EE app via notifications in settings.. As soon as I turn on badge, it reappears. I prefer to use badge notifications but have no choice at the moment.

[Shazza731]

Morning Leanne 

No these are turned off ? 

[Shazza731]

It’s so annoying! I have major OCD too so this isn’t helping 😂

[Leanne_T]

Thanks very much @Shazza731 @Patt1 

I have sent you both a private message for some details.

Leanne 🙂

[Leanne_T]

Hi @Vivers410 @iammbuk 

I have sent you both a private message for some  details 🙂

Leanne.

[Jofharrison7]

I have this issue too. It’s only arrived over the last couple of days since I asked for help with. PUK code. It’s really frustrating 

[Bootherz]

I have the same problem !! Deleted the app bcs it’s become annoying. 

[Leanne_T]

Hi everyone. 

A small number of customers are seeing a notification on their EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.