Power of Attorney - Registration

[ColinMoore8888]

I've just spoken to an extremely unhelpful person on the EE helpline.
I naively thought that I would be able to access my Dad's account utilising the 12 digit V access code which I've ascertained through my Power of Attorney account for EE.  Apparently though EE don't use this code even though the system lets me generate a V code for EE.
Is there anyway other than having to send a physical copy of my Dad's Power of Attorney form to Doxford Park, which would  enable me to speak to someone about my Dad's account?
Thanks.

[XRaySpeX]

@ColinMoore8888 : You might try the "Ill Health" route of Change My Account in The Case of a Life Event

[Ali_A · Accepted solution]

Hi @ColinMoore8888 
 

We can accept access codes for Lasting Power of Attorneys, obtained from the .GOV.UK site. This service can be used on all Power of Attorneys registered on or after 1st September 2019.
 
If you call Customer Service with your access code, the guide can pass your call over to our Life Events team who will take the next steps. 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[ColinMoore8888]

Just in case anyone else sees this message.

It is possible to register your PoA form with EE using your 12 digit access code which you obtain through your government PoA account.

Call Customer Services and when you get through to the advisor, ask for the Life Events Team who will register the PoA on your account.

The response I got from this site was very useful, it's just disappointing that the agent I spoke to originally knew nothing about this service.  Perhaps there's a training issue?

[Ali_A]

Glad the information I gave has helped you @ColinMoore8888 

Thanks for keeping us updated with this. 

Ali