It's fascinating to me that it's been over a year since this post was made and I am having the exact same issue.
My contract is ending on the 26th and it seems (according to the responses on this form), I will need to call 150 to either upgrade or hard-cancel before entering the rolling contract.
I've been waiting for the site to work for over a week.
User experience should be:
- User clicks on "start upgrade" button
- User sees list of phones/plans to choose from
- User clicks on a phone/plan they click
- User gets new phone ordered
Instead, for me and others (for over a year it seems), it is:
- User clicks on upgrade button
- User gets taken to https://ee.co.uk/what-do-you-want-to-do-today
- Message at the top that says "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do."
- I am logged in; your upgrade page seems to have shat the bed
- User clicks on "See upgrade options" under the "Shop for an upgrade" tile
- User gets taken to https://ee.co.uk/mobile/upgrade
- User clicks on "View all upgrade plans" on the "Phones" tile
- User gets taken back to https://ee.co.uk/what-do-you-want-to-do-today
- And now the user is stuck in a loop of not-working rubbish.
Telling someone to call 150 for over a year isn't necessarily helpful.
People want to see their options of phones and plans, not have them read out to them over the phone. Not to mention, needing to hand over details over the phone - in fairness, this might interest someone over the age of 60.
Yes, I have tried different browsers, icognito mode, clearing cache, different internet networks, mobile app, PC, etc. All of them shat the bed.
