Online upgrade not working

[roseyc]

@BiancaH 

i had 3 online chats and some one from support ring me to try sort this issue and they never managed to.

i have found a better deal elsewhere so will be switching as find it shocking that they cant even sort a basic IT issue

[trickstyle]

@James_B  It takes me to a page for upgrading my phone, but its blank. What I would really like is to see upgrade sim only deals but cant get to them.

[Katie_B]

Hello @trickstyle. 

Welcome back to the community. 

Are you using the My EE app or My EE online?

Katie 🙂

[Amberbelk91]

Hello,

I've been having the same issue since November. Whatever way I try and navigate to upgrade on the website, I reach the page that says 'What would you like to do?'. 'Shop' and 'Manage account' work fine, but 'Upgrade' does nothing. It is not selectable / clickable.

Used live chat yesterday with technical support, and after trying different browsers, clearing cookies and cache, and them doing something to my account, was finally told:

'I've checked with my resources and unfortunately, there is no solution to it as of now as it seems to be an issue with the website and needs to be investigated.'

[Amberbelk91]

Just upgraded. Logged into My EE on an Incognito tab (not sure whether the Incognito tab made a difference) , opened another Incognito tab, Googled 'ee upgrade' and clicked on the page entitled 'Landing | Upgrade - EE Shop' (https://shop.ee.co.uk/ee-upgrades).

[AP507]

Guess WHAT?!

It's not working for me either!!!! I've tried on my phone, laptop and a different laptop! 

I NEED to be on EE as best coverage for my area, and have been looking/trying for a few weeks now. RIDICULOUS!  I don't have time to be wasting on calls. Going to have to waste more time to actually find a shop to go into and find a human being to talk to.

[James_B]

Hi @AP507,

Welcome to the EE Community. 🙂

What happens when you try to upgrade online?

James

[AP507]

i get the page with the 3 options shop, upgrade and manage account. when i click on upgrade, nothing happens. ( exactly as happens on my phone )

[James_B]

Hi @AP507,

Have you tried the solution posted by @Amberbelk91 earlier in this conversation?

James

[AP507]

It works, but only online, not on my phone. and as i am about to be out all day, it isn't much use!