Notification on new app

[Girlfly84]

Since the new app download I have a notification but can't find what it's for! It's driving me mad! Anyone got any ideas why it's there?

[Mark6216]

This has still not been resolved, I have tried reinstalling app. The only suggestion given was to switch off notifications to get rid of it, but obviously I then wouldn’t be aware of any actual notifications. 
Until this is resolved I suggest you credit those on this message with a 20% discount on contract. 

[Christopher_G]

Thanks for your patience so far, @Mark6216. Hopefully it's sorted for the next app version.

Chris

[MasWebst3r]

I have tried deleting and reinstalling multiple time with no resolve to the problem. 

[ricardochoa]

1 have deleted, restarted phone, installed again and still can't stop that notification icon (for someone with OCD that drives me MAD)

I've noticed if I access my EE account online I always need to "hide" confirm address and confirm roaming costs, and I find it silly you need to go this every single time you use online account. I suggest you select confirm you acknowledge and that’s it gone. I suspect this is what’s causing the new app to generate a notification. Just my 2 cents 

[Thenagain1]

It’s incredible that a comms giant hasn’t sorted this after weeks of complaints. The answers I have seen are let’s see if the next update works!?!

[Mark6216]

I completely agree, I spent ages trying to resolve this and got no where.

I then asked for compensation for my wasted time, and was ignored. The chat service was always extremely busy and it was hours before connection with a person.

They then suggested just switching notifications off to avoid the issue.

The whole thing has been completely mismanaged by ee, I understand a blanket compensation would cause them issues, but surely should be available to those that spent hours trying to resolve this.

I suggest at least three months basic contracted amount as compensation would be adequate for me.

[Ianmc3143]

Updated app on 13/10/22. Problem still there. So am altogether poor update from your EE app team. I have emailed Kevin Bacon and he’s not happy. He suggests you get right on it..

Ian

[Thenagain1]

😂 This needs Kevin and the air traffic controllers from that regional airport at least 

[Stephen1adam]

😂😂

S.Hall

[8ndy]

Updated yesterday hoping to have sorted the notification and it’s still there. Come on ee please sort it out.