Notification on new app
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26-08-2022 10:09 PM
Since the new app download I have a notification but can't find what it's for! It's driving me mad! Anyone got any ideas why it's there?
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01-10-2022 09:59 AM
This has still not been resolved, I have tried reinstalling app. The only suggestion given was to switch off notifications to get rid of it, but obviously I then wouldn’t be aware of any actual notifications.
Until this is resolved I suggest you credit those on this message with a 20% discount on contract.
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01-10-2022 03:24 PM
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01-10-2022 04:00 PM
I have tried deleting and reinstalling multiple time with no resolve to the problem.
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13-10-2022 08:35 AM
1 have deleted, restarted phone, installed again and still can't stop that notification icon (for someone with OCD that drives me MAD)
I've noticed if I access my EE account online I always need to "hide" confirm address and confirm roaming costs, and I find it silly you need to go this every single time you use online account. I suggest you select confirm you acknowledge and that’s it gone. I suspect this is what’s causing the new app to generate a notification. Just my 2 cents
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13-10-2022 08:51 PM
It’s incredible that a comms giant hasn’t sorted this after weeks of complaints. The answers I have seen are let’s see if the next update works!?!
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13-10-2022 10:43 PM
I then asked for compensation for my wasted time, and was ignored. The chat service was always extremely busy and it was hours before connection with a person.
They then suggested just switching notifications off to avoid the issue.
The whole thing has been completely mismanaged by ee, I understand a blanket compensation would cause them issues, but surely should be available to those that spent hours trying to resolve this.
I suggest at least three months basic contracted amount as compensation would be adequate for me.
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14-10-2022 01:10 AM
Updated app on 13/10/22. Problem still there. So am altogether poor update from your EE app team. I have emailed Kevin Bacon and he’s not happy. He suggests you get right on it..
Ian
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14-10-2022 06:15 AM
😂 This needs Kevin and the air traffic controllers from that regional airport at least
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14-10-2022 08:46 AM
S.Hall
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14-10-2022 01:58 PM
Updated yesterday hoping to have sorted the notification and it’s still there. Come on ee please sort it out.

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