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Notification after update

Ian1109
Contributor
Contributor

‎17-08-2022 02:16 AM

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?

89 REPLIES 89
Gareth43
Problem solver
Problem solver
In response to Leanne_T

‎31-08-2022 07:00 PM - edited ‎31-08-2022 07:01 PM

Hey there certain pages on the website won’t load and just give me a blank white screen. I’ve talked to EE on phone and nothing we tried has worked. It’s mainly the usage page. Every now and then it will work fine but that’s very rare. I’m also using iPhone 12 Pro Max 

G Alston
iPhone 16 Pro Max
Mavegroove
Visitor

‎31-08-2022 10:55 PM

I’m having exactly the same issue with IPhone 13maxPro.  Tried all same things as you.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Gareth43

‎01-09-2022 09:08 AM

Hi @Gareth43,

Our support teams are currently investigating the issue with displaying usage/allowances in My EE and are working on a fix.

James

0 Helpful
Jstoge
Visitor

‎07-09-2022 09:12 AM

Has this been solved ? 

I have exactly the same issue 👍🏻

0 Helpful
Leanne_T
EE Community Support Team
In response to Jstoge

‎07-09-2022 09:16 AM

Hi @Jstoge

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne. 

0 Helpful
Ian1109
Contributor
Contributor
In response to Leanne_T

‎08-09-2022 02:51 PM

Is anything actually being done about this? It’s over 3 weeks now since I first reported it and after being robbed off by EE saying they’re sorting it, and will get back to me, nobody ever did. This is absolutely shocking service considering the premium prices we are expected to pay! 

0 Helpful
HoneyMonster77
Investigator
Investigator

‎08-09-2022 03:02 PM

I’ve now got rid of the dreaded notification. I went into my settings on my iPhone 12 Pro and stopped notifications for the week app and it vanished at long last 🙏🏼

0 Helpful
HoneyMonster77
Investigator
Investigator
In response to HoneyMonster77

‎08-09-2022 03:04 PM

Go into Settings-My EE-Notifications and flick to off

0 Helpful
Ian1109
Contributor
Contributor
In response to HoneyMonster77

‎08-09-2022 03:07 PM

Yeah I’ve already tried that, which works. But it’s not the fix that they promised is it which is my point. EE are crap! 

0 Helpful
Rose49
Explorer
In response to Leanne_T

‎24-09-2022 07:46 AM

I also have the same issue. It would appear it’s probably not a ‘small number’ of customers judging by this thread. Looks as though it’s been unresolved for a long time too. My notification appeared yesterday after a text chat but I can’t get rid of it.