Notification after update

[Ian1109]

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?

[Leanne_T]

Morning @Ian1109

Thanks for coming here 🙂

Do you get the same notification when you log into your My EE account online?

Could you add a screenshot showing the notification? 

Leanne 🙂

[Ian1109]

Hi Leanne,

I don’t see any notification when logging in online, again I’ve been through every option. Here’s the screen shot -

 

[Leanne_T]

Thanks @Ian1109

Could you try going into your iPhone Settings > My EE > Turn notifications off, does this still show? 

Leanne 🙂

[Ian1109]

Turning off notifications makes the notification disappear, but turning them back on makes it come back again? However that solution doesn’t really solve what the current notification is or why I can’t find it? It’s obviously a bug with the app, but if I turn off notifications surely I’m going to miss out on stuff relating to my account?

[Leanne_T]

I just wanted to test if this removed the notification, or if this stayed @Ian1109

Have you removed the app and reinstalled this? 

Leanne 🙂

[Ian1109]

Yeah tried that, it doesn’t change anything

[Username5025]

What device do you have? Try clicking directly on the notification when it pops up. Alternatively look in the app and it’ll usually be highlighted where it is. 

[Ian1109]

I’ve got a 12 Pro Max and there’s no notification in the drop down of recent notifications. I’ve already tried all options in the app and I can’t find it anywhere. I did mention that initially 

[Leanne_T]

Thanks @Ian1109

I have sent this feedback to the relevant department and will let you know when I hear back. 

Leanne.