Not the registered account holder

Jmc031
Visitor

‎07-07-2023 09:26 AM

after setting up my Apple Watch to my new upgrade phone, my EE app is stating I am not the account holder? The contract is in my name so I don’t understand why this comes up

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎07-07-2023 09:46 AM

Hi @Jmc031 

You set your account up online wrong. 

Log into your online account then  go to Account Settings - Manage Numbers and change your access from user to bill payer.

Alternatively you can speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.