New to EE but cannot add Mobile EE sim to mobile app

Mushie88
Investigator
Investigator

‎10-05-2024 08:29 AM

Hi I have been unable to add my EE sim as a product to the mobile EE app.

I am stuck on getting a verification code sent to my mobile number.

i recently got my old existing number transferred to EE which was transferred over successfully on 09.05.24. Please help in finding out why I cannot get a verification code to add the EE sim to the app?

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎10-05-2024 10:25 AM

Hi @Mushie88 

Thanks for coming here. 

Are you using the number that has transferred to register? 

What model device are you using? 

Leanne 🙂

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XRaySpeX
EE Community Star
EE Community Star

‎10-05-2024 01:17 PM

What device is your SIM in?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Mushie88
Investigator
Investigator
In response to Leanne_T

‎10-05-2024 06:01 PM

Hi I have put the new EE sim in my iPhone.

My previous Network provider was Three.

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Mushie88
Investigator
Investigator
In response to XRaySpeX

‎10-05-2024 06:01 PM

It’s an iPhone

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Katie_B
EE Community Support Team

‎11-05-2024 07:10 AM

Thanks for confirming @Mushie88. 

I am not to sure what could be stopping you receiving the verification code for the EE app. 

Please give us a call on 150 so our customer care team can check your port and help set up your EE account online. 

Katie

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