New to EE but cannot add Mobile EE sim to mobile app

[Mushie88]

Hi I have been unable to add my EE sim as a product to the mobile EE app.

I am stuck on getting a verification code sent to my mobile number.

i recently got my old existing number transferred to EE which was transferred over successfully on 09.05.24. Please help in finding out why I cannot get a verification code to add the EE sim to the app?

[Leanne_T]

Hi @Mushie88 

Thanks for coming here. 

Are you using the number that has transferred to register? 

What model device are you using? 

Leanne 🙂

[XRaySpeX]

What device is your SIM in?

[Mushie88]

Hi I have put the new EE sim in my iPhone.

My previous Network provider was Three.

[Mushie88]

It’s an iPhone

[Katie_B]

Thanks for confirming @Mushie88. 

I am not to sure what could be stopping you receiving the verification code for the EE app. 

Please give us a call on 150 so our customer care team can check your port and help set up your EE account online. 

Katie