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New revamped version of MY EE app is complete rubbish.

XiaomiAnnie
Established Contributor
Established Contributor

‎02-08-2022 03:10 PM

Clearly not tested properly before release.  It fails to show the most important info (remaining data/mins/texts).  Even if it did work, it would require several clicks to reach the page.  Also, most links take you out of the app and into the website.  So completely useless, I advise not to upgrade to this version until it is fixed.

27 REPLIES 27
Leanne_T
EE Community Support Team

‎02-08-2022 03:45 PM

Hi @XiaomiAnnie

 

Thanks for coming back to the community. 

 

What happens when you try and view your remaining allowance? 

 

Do you have a pay as you go or pay monthly account? 

 

Speak soon. 

 

Leanne. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎02-08-2022 04:55 PM

Why don't you just text AL to 150 to get that info? I never use the app. The Text Service is far easier.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XiaomiAnnie
Established Contributor
Established Contributor
In response to Leanne_T

‎02-08-2022 05:51 PM

Hi Leanne, PAYG account. Says - something went wrong cannot show your remaining data at the moment please try again in a few minutes...

Also details of my next pack are completely incorrect.  

Why has this new version been released when it is useless!

0 Helpful
Leanne_T
EE Community Support Team
In response to XiaomiAnnie

‎05-08-2022 09:56 AM

Thanks @XiaomiAnnie 

 

Is this still happening? 

 

Have you changed your pack recently? 

 

Leanne 🙂

0 Helpful
XiaomiAnnie
Established Contributor
Established Contributor
In response to Leanne_T

‎05-08-2022 10:50 AM

The new look app has now been updated (3 Aug). The data remaining issue has been fixed and is now displayed, but annoyingly this is after having to page down past the marketing for "amazing deals on broadband" section (I am payg).

myeeold.jpgmyeenew.jpg 

I have not changed my pack for years, but at midnight tonight my pack renewal is apparently going to give me approx 10 times the  data/mins/texts to what I am expecting !. 😁

0 Helpful
Leanne_T
EE Community Support Team
In response to XiaomiAnnie

‎05-08-2022 11:13 AM

Hi @XiaomiAnnie

 

Could you let me know if this shows the same when your pack renews? 

 

Leanne.

0 Helpful
XiaomiAnnie
Established Contributor
Established Contributor
In response to Leanne_T

‎06-08-2022 01:28 PM

My pack renewed ok and the data remaining display is correct. Problem is in the new app with "your next pack" which is still massively incorrect.

0 Helpful
Leanne_T
EE Community Support Team
In response to XiaomiAnnie

‎06-08-2022 02:48 PM

Thanks @XiaomiAnnie

 

If you log into your My EE account online, does the correct information show for your next pack?

 

Leanne.

0 Helpful
Foxycoxy
Investigator
Investigator
In response to Leanne_T

‎06-08-2022 08:00 PM

Agreed just updated.. What a mess who ever designed it?.. And who okd it?.. Put it back the way it was. Useless.