Myee App down?

Advantix · ‎10-02-2023

Is the app down? Can't login and also cannot see info when logging into website

Northerner · ‎10-02-2023

It seems to be ok for me.

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Advantix · ‎10-02-2023

Seems to bevok now. Must of been a glitch

MarkSL · ‎14-02-2023

Restarting doesn't work for me - when I open the app I get a logon screen and when I log on with my correct username and password it just goes to a blank screen (see attached screenshots).

James_B · ‎14-02-2023

Hi @MarkSL,

Welcome to the EE Community. 🙂

Are there any updates available for the app?

James

MarkSL · ‎14-02-2023

No, checked that - was update on 27 January to version 5.12.0, and it was last week I noticed the issue, about 2 weeks after the update.

James_B · ‎14-02-2023

Hi @MarkSL,

Can you login successfully at id.ee.co.uk/login?

James

MarkSL · ‎14-02-2023

Yes, it's only on the app, and we have the same problem on both our Android Phones - same model (Nokia 7.1 - TA-1100) and android version 10.

James_B · ‎14-02-2023

Hi @MarkSL,

Please could you try deleting the app and reinstalling it?

Does that resolve the issue?

James

MarkSL · ‎14-02-2023

Hi, James. I did that already and it didn't resolve the issue - should I restart the phone after deleting and before reinstalling?