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MyEE App

petemanufan13
Explorer

‎03-02-2023 01:13 PM

I have just got my upgrade and when I go to log in to the app it tells me that it can't find my products and to link my device, I have already linked my number though so why can't I see my products? Called 150 about this and the woman I spoke to her hung up on me after a 10 minute wait on hold.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎03-02-2023 03:25 PM

Hi @petemanufan13 

Thanks for coming here.

Are you able to log into your My EE account online? 

Do you a new phone, and logging into the app for the first time?

Leanne 🙂

0 Helpful
petemanufan13
Explorer
In response to Leanne_T

‎03-02-2023 04:31 PM

I can log in but it asks me to link a device (on the site), it is a new phone but same number so shouldn't have been a problem.

0 Helpful
Leanne_T
EE Community Support Team
In response to petemanufan13

‎03-02-2023 04:38 PM

Thanks @petemanufan13 

This would need looked into further for you, could you try calling us again on 150 and the team can help you further. 

Leanne 🙂

0 Helpful