My ee app not working

[1WM]

My ee app not working again. 

Called CS 2 days ago to escalate as couldn't gift data. 

Still not working today. Tried reinstalling the app and clearing the cache. No joy. 

@EE please fix. 

Always an ongoing issue.

Why for the number 1 company??

[Leanne_T]

Hi @1WM 

Thanks for coming here. 

Can you log into your My EE account? 

Do you get an error message when trying to gift data? 

Thanks. 

Leanne.

[1WM]

No problems with me logging on here or on my account on the website. The APP itself doesn't load. Since the update, the ee logo appears, then takes a looooong time for the fingerprint login to appear then simply crashes. Nothing happens. This is the same since the oast 3 days now. 

[Leanne_T]

Hi @1WM 

Can you try deleting the app then go to your app/play store and download the My EE app, does this work for you?

Leanne.

[1WM]

As mentioned in my original post, I have already tried deleting the app and reinstalling and still not working. 

[Leanne_T]

Thanks @1WM 

Please call us on 150 and report this to our mobile care team on 150, they will get this looked into for you. 

Thanks. 

Leanne 🙂

[Les2474]

I have had exactly the same problem. The logo comes up and sometimes it goes as far as the pin screen but then it just freezes or crashes. I have uninstalled and installed the app about 20 times but it still doesn't work. I called 150 but was told nothing could be done apart from them reporting my problem!

[Chris_B]

@Les2474   On what device?  

[Les2474]

Oppo A54

[Garlzie]

it's been like this for the past 4 months and I still carnt log in ....what a load of crap