15-01-2024 01:28 AM
My EE App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account
Solved! See the answer below or view the solution in context.
15-01-2024 07:36 AM
Hi @Blackshadow
Call EE CS on 150 and ask them to delete your online account/profile. You can then register again and hopefully this will now work.
You can also view your bills on your online EE account.
Thanks
15-01-2024 01:24 AM
my EE app has been down for ayear (July 2022) and hasnt been fixed
15-01-2024 07:36 AM
Hi @Blackshadow
Call EE CS on 150 and ask them to delete your online account/profile. You can then register again and hopefully this will now work.
You can also view your bills on your online EE account.
Thanks
15-01-2024 07:52 AM
Good morning @Blackshadow.
I can see you have been provided some great advice from @Northerner.
Please keep us updated here on the community.
Katie
15-01-2024 09:14 AM
I have tried that but no join I have told by them this is an ongoing issue
15-01-2024 09:15 AM
I have tried that but be told by the customers services it is a ongoing problem
15-01-2024 09:16 AM - edited 15-01-2024 09:16 AM
Thanks for keeping us updated @Blackshadow.
Was any more information provided by our customer care team?
Could you also confirm if a ticket has been raised for this?
Speak soon,
Katie
15-01-2024 09:16 AM
I have contacted them and they told me that EE App is having some kind of technical fault which is affecting some customers
15-01-2024 09:18 AM
No they told there was no time frame to fix this and I can’t view my bills for over a year
15-01-2024 09:19 AM
Yes ticket was raised but every time I raised a ticket they closed it