My EE App update v5.16.2

[Christopher_G]

To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service.

If you see one of the below screens or a maintenance screen, which doesn’t allow you to update to the latest version, then head to the Apple and Google Play app stores on your phone to download the update manually.

Thank you.

[brendonsmith39]

I've manually updated the app through Google play store. However I still get the your app is being improved message so the update has not worked is there something else I need to be doing 

[Leanne_T]

Hi @brendonsmith39 

Can you restart your phone, do you get the same message? 

Can you access your My EE account online? 

Leanne.

[Kelxxx77]

I have updated my app, but I am still unable to log into it. I need to gift data and can't do it via my app. Is there any other way? Thanks 

[YDrysdale]

I've updated via Google and still getting the message the app is being updated. Using a Samsung s23 ultra.  I need to gift data to my daughter. Extremely annoying. Please help.

[Leanne_T]

Hi @Kelxxx77 @YDrysdale 

Thanks for coming here.

Can you try restarting your device, can you now access the app? 

If not, can you log into your My EE account online? 

You can gift data in your My EE account online. 

Leanne.

[Vt13]

I've updated my account but it is still not working, any ideas??

[furrypaws]

I have went to Google play and installed the update.The app still not working? This has been for few days now. I have a samsung 20fe .What us wrong and when will the app be working?

[Leanne_T]

Morning @furrypaws @Vt13 

Thanks for coming here. 

Can you access your My EE account online? 

What happens when you log into the app? 

Leanne.

[LeeXIX]

The upgraded app is shocking never loads or if it does it will freeze when trying to carry out a task 🤔 old version worked perfectly not impressed this is a pain. Please get this sorted ASAP. 

[Leanne_T]

Hi @LeeXIX 

Does this happen on WiFi and mobile data? 

What device are you using? 

Leanne 🙂